What Quality Means at VIVE

At VIVE, we’re creating a network of trusted, top tier salons; a network any salon would be proud to be a part of.  In creating this network, we’re also setting a new standard of service.  Many of you have asked how we select our partners, and what is it that makes a salon “VIVE-worthy?”  Of course, dear members, we’re happy to share a bit more on what it is we look for:

 

Existing Reviews

We’re innovators, yes, but let’s not reinvent the wheel too much. We look at external review sites such as Yelp, Foursquare and Google to see if a salon is up to snuff.  

 

Product line

Salons that invest in using top performing products care about quality and their customer’s happiness. Based expert opinion and industry knowledge, we’ve devised a list of VIVE-preferred product lines.

 

 

 

 

Service    

Here’s where it gets real. We interview candidates about their customer service protocols to ensure they’ll treat members well once they walk in the door. We look for practices such as bag and coat check, beverage service and phone charging.

 

Education

As in any field, this one’s a no-brainer: the best salons will have well-trained stylists.  We ask where stylists have been educated, and if the salon has a continuing education program.

 

Salon size

This is your time to unwind and we don’t want anything to cramp your style. We try to understand the spatial setting of the salon and determine if things have the right balance.

 

VIVE Customer Feedback

While we don’t always hit the mark, your ratings tell us we’ve been right 93% of the time. That said there’s room for us to improve.

How can you help?

  • If something at the salon is awry, we ask that you let us know by leaving a comment when rating your service and allow us to relay this feedback anonymously to the salon.  Having a platform like VIVE gives our partners the opportunity to improve and make real business changes.  

 

  • If you’ve had an amazing experience, we—and our partners—would love to hear and see that too! Show us your VIVE blowouts! Tag us on social @VIVE_NY or use the hashtag, #JustVIVED. It makes our day to see you happy (Really.)

 

For more insight into our process or any questions, please feel free to drop us a note at support@vivestyle.com

See you in the salon!


xoxo

Team VIVE